Customer Care Executive

0 - 5 Years

Gurgaon, Noida


Job Description

Managing large amounts of inbound and outbound calls in a timely manner
Following call center “scripts” when handling different topics
Identifying customers’ needs, clarify information, research every issue and providing solutions
Job brief
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level

Salary 3 Lac 50 Thousand To 6 Lac 50 Thousand P.A.
Industry ITES / BPO / KPO / LPO / Customer Service / Operations
Work Experience 0 - 5 Years
Qualification Secondary School

Key Skills

Customer Handling Customer Support Problem Solving

Company Profile

Company Name

A REPUTED BPO AT DELHI NCR

About Company A REPUTED BPO AT DELHI NCR
Contact Person MOHD MOBEEN
Address HALLET ROAD
Mobile 9411555635
Email ID openingsindia1@gmail.com